Melissa Federoff is a Senior User Experience Specialist at Rightpoint Consulting. She helps clients achieve intuitive and effective design through user-centered design and research approaches. Melissa previously worked at salesforce.com in San Francisco where she pioneered new user experience approaches to succeed within the agile development framework. Prior to that she worked as a researcher in the innovative Games User Research group at Microsoft in Redmond, Washington. Melissa has over 8 years of experience in the usability field and a Masters of Science degree from Indiana University Bloomington in Game Design and Human Computer Interaction.